Erstattungsrichtlinie

This policy explains when you can get your money or credits back on MakeSame. It forms part of our Terms of Service. Nothing in it limits your mandatory rights as a consumer.

1. Failed generations

You don't need to ask for these. If a generation fails or is rejected by a safety check, the credits held for it are returned automatically to the same source with the same expiry date. If we can't confirm whether a generation finished, the credits stay on hold while we review it, and are then either charged once (if the result is delivered) or returned.

2. Our responsibility for refunds

This is MakeSame's Refund Policy. Contact us at support@makesame.com for help with a payment or credit issue. We review requests under this policy and arrange approved payment refunds through the provider or reseller used for the original purchase. Payment-related sections apply only when purchases are available and you have made a payment; browsing the site does not create a charge.

Any additional rights granted by the terms shown at checkout, and your mandatory consumer rights, remain available. This policy does not reduce them.

3. 7-day refund for unused purchases

You can get a full refund of a credit pack, or of a membership payment (the first payment or a renewal), if you ask within 7 days of the payment and none of the credits from that purchase have been used. Once any of those credits have been used, or after 7 days, the purchase is not refundable under this section; it may still be refundable under applicable purchase terms or the law.

4. Billing errors

If you were charged twice for the same purchase, charged after cancelling your membership, or charged because of a technical error on our side, the incorrect charge will be refunded in full, whenever you tell us.

5. Statutory right of withdrawal

Consumers in the European Union, the EEA and the United Kingdom generally have a 14-day right of withdrawal for distance purchases, subject to the exceptions provided by applicable law. Other countries may provide similar rights. For digital content such as credits, the law may end this right early once you have started to use what you bought, if you asked for immediate access and acknowledged losing the right. At checkout you ask for your credits to be made available immediately and acknowledge that, where the law allows, you lose the right of withdrawal once you start using them; we confirm this in the email we send after your purchase. Whether and when the right ends depends on the law that applies to you and on the applicable purchase terms — credits being added to your account does not by itself end it. In any case, purchases whose credits haven't been used can be refunded within 7 days (section 3), or within any longer statutory period that applies to you, and nothing here affects your rights if a purchase is faulty or not as described.

6. How to request a refund

Email support@makesame.com from the address on your account. Include your order reference (Account → Billing), payment date and a brief explanation. Do not send full card details or passwords. We will review the request and tell you the outcome or what further information is needed. You may also use a refund contact provided on the receipt for that purchase.

Approved refunds are returned to the original payment method wherever possible. We arrange the refund without undue delay and within any deadline required by law. We will confirm when it has been submitted; the time it takes to appear depends on the payment provider and your bank.

7. What happens to credits after a refund

When a purchase is refunded, the unused credits from that purchase are removed from your account. If a purchase is refunded in part, a proportional number of its credits is removed.

8. Memberships

You can cancel anytime from Billing. Cancelling stops future renewals; your membership and its credits stay active until the end of the period you have already paid for. Apart from the refunds described above, partial billing periods are not refunded.

9. Available payment methods

Only payment methods actually offered at checkout are available. Listing prices or describing future payment features does not mean a payment provider is connected or that purchases are open. Any payment-specific refund conditions will be disclosed before purchase and will not reduce the rights in this policy or under applicable law.

10. Chargebacks

Please contact us if you do not recognise a charge so we can investigate. This does not limit your right to contact your bank or dispute a payment. If a payment is disputed, the unused credits from that purchase are removed, and we may restrict the account if we see repeated or abusive disputes.

11. Contact

support@makesame.com